12 Articles
What Should I Do If a Parent Says They Made a Payment but No Invoice Is Showing?
Troubleshooting missing invoices in family membership scenarios.
How to Allow Non-Members to Make a Payment via the WebStep
Sharing secure payment URLs with non-members for browser-based payments.
How to Void an Invoice?
How to cancel or void an existing invoice through the system.
How Students Can Make Payments Through the App
Guide for students to complete payments using the MAS9 mobile app.
Email notifications based on payment method
Understanding auto-receipts and manual notification triggers.
Viewing Transaction Errors
How to review and troubleshoot failed or declined payments.
Set Processing Fees & Late fees
Configuring ACH, credit card fees, and late payment penalties.
How to View, Add, or Export Transactions
Guide on managing payment records, manual entries, and data exports.
How to Change the Autopay Date for a Membership
Adjusting automatic payment dates for breaks or scheduling shifts.
Schedule a payment for an invoice
How to set up a future payment date for an existing invoice.
When Are Invoices Created?
Understanding the timeline for invoice generation based on payment method.
What if a member does not want to provide their card information?
Alternatives for members concerned about card security.
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